Stallcombe House, a residential community near Exeter, offers adults with learning difficulties a range of educational, leisure and work opportunities.
For manager Chris Thistle, converting to biomass backed by the Renewable Heat Incentive payback scheme, was the only way forward – allowing the organisation to invest more in their educational facilities.
Chris wanted to replace the existing oil and electric storage heaters costing £14,000 per year to operate, and opted for a 130kW biomass heating system installed and serviced by Fair Energy.
Chris explains, ‘We believe believe we are one of a very few residential care organisations to make a biomass installation of this kind. Fair Energy developed an affordable and hassle-free solution, covering every aspect of the installation from the initial design design through to servicing the equipment.
The health and welfare of Stallcombe residents was paramount throughout the install. Fair Energy took the trouble to make sure that the building area was safe for residents at all times – even implementing additional health and safety protocols as a fail-safe.
Chris adds, ‘Projects like this can be disruptive to a home like ours: people with autism benefit from routine and when you have strangers on-site it can upset routine and cause anxiety.’
‘But the Fair Energy team formed a relationship of understanding with each of our residents and we are grateful for their empathic approach, which led to a seamless installation.’
Stallcombe House can now look forward to saving 47 tonnes in carbon emissions each year, with earnings of up to £393,800 in RHI payments over 20 years.
“Fair Energy were excellent. I had a dreadful experience a few years ago with another biomass boiler company and was therefore well aware of the potential pitfalls of choosing the wrong supplier and of the need to select with care. Fair Energy knew what they were talking about (a refreshing change), the installers did a great job and were efficient and friendly. Needless to say the boiler is also running very smoothly.”